Shipping policy

Effective Date: 2024

Thank you for choosing ICEBUM! This Shipping Policy details our ground shipping practices, including delivery timelines, costs, and important considerations regarding import tariffs and fees.

1. Processing Time

1.1 Order Processing: All orders are processed within 3-7 days, pending special circumstances. Orders are processed and shipped Monday through Friday, excluding weekends and holidays.

1.2 Order Confirmation: Upon placing your order, you will receive an order confirmation email with details of your purchase. Please review this confirmation for accuracy.

2. Shipping Details

2.1 Shipping Method: We exclusively offer ground shipping for all orders.

2.2 Shipping Rates: Shipping rates are calculated based on the weight of your order and the shipping destination. The shipping cost will be displayed during checkout before you finalize your order.

2.3 Delivery Timelines: Delivery times vary based on your location and typically range from 1 business day to 3 business days once the order has been processed. Please note that these are estimated delivery times and not guaranteed.

3. Import Tariffs & Fees

3.1 Duties & Taxes: Depending on your shipping destination, your order may be subject to import duties, taxes, and customs fees imposed by local authorities.

3.2 Customer Responsibility: Any additional import tariffs, taxes, or customs clearance fees are the responsibility of the recipient. ICEBUM does not control these charges and cannot predict their amount.

3.3 Customs Processing: Some orders may experience delays due to customs clearance, which are beyond our control. We recommend checking with your local customs office for more information on potential fees and regulations.

4. Order Tracking

4.1 Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your shipment using this tracking number on our carrier's website.

4.2 Tracking Updates: Please allow up to 24 hours for tracking information to update after your order has shipped. If you have not received tracking information within 5 days, please contact us at info@ICEBUM.com.

5. Shipping Address

5.1 Accuracy: It is your responsibility to provide an accurate shipping address. We are not liable for orders lost due to incorrect or incomplete addresses provided by the customer.

6. Contact Us

If you have any questions about our Shipping Policy, import fees, or need assistance with your order, please contact us at info@ICEBUM.com.